Welcome to SCR Memory Care LLC (“We”, “Us”, or “Our”). We understand that privacy online is important to users of our website(s), (“Site” or “Sites”) especially when conducting business. This statement governs our privacy policies with respect to those users of our Site(s) (“Visitors”) who visit without transacting business and Visitors who register to transact business on the Site(s) and make use of the various services offered by SCR Memory Care (collectively, “Services”) (“Authorized Customers”).
“Personally Identifiable Information”
Refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.
What Personally Identifiable Information is collected?
We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: the names, addresses, phone numbers and email addresses of visitors, the intention of the communication, and scheduling information.
How does the Site(s) use Personally Identifiable Information?
We use Personally Identifiable Information to customize the Site(s), to make appropriate service offerings, and to fulfill information requests on the Site(s). We may email Visitors about research or booking/tour opportunities on the Site(s) or information related to the subject matter of the Site(s). We may also use Personally Identifiable Information to contact Visitors in response to specific inquiries, or to provide requested information.
How is Personally Identifiable Information stored?
Personally Identifiable Information collected by SCR Memory Care is securely stored and is not accessible to third parties or employees of SCR Memory Care except for use as indicated above.
What choices are available to Visitors regarding collection, use and distribution of the information?
Visitors may opt out of receiving unsolicited information from or being contacted by us by responding to emails as instructed, or by contacting us at SCR Memory Care LLC, 12107 Holderrieth Road, Tomball, Texas 77375.
Are Cookies Used on the Site(s)?
Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select.
How does SCR Memory Care use login information?
SCR Memory Care LLC uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Site(s), track a user’s movement and use, and gather broad demographic information.
What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorized Customers on the Site(s)?
SCR Memory Care LLC has entered into and will continue to enter into partnerships and other affiliations with a number of vendors. Such vendors may have access to certain Personally Identifiable Information on a need to know basis for statistical information and demographic evaluation. Our privacy policy does not cover their collection or use of this information.
Disclosure of Personally Identifiable Information to comply with law: We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors.
How does the Site(s) keep Personally Identifiable Information secure?
All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site(s), electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors for any such occurrences.
How can Visitors correct any inaccuracies in Personally Identifiable Information?
Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us.
Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site(s)?
We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting us. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.
What happens if the Privacy Policy Changes?
We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site(s). However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow such Visitor or Authorized Customer to prevent such disclosure.
Links
https://scrmemorycare.com may contain links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.
SMS (Text Messaging) Privacy Policy
Introduction
At Sycamore Creek Ranch (SCR Memory Care) we value your privacy and are committed to ensuring the confidentiality and security of your SMS (Text Messaging) communications. This SMS Privacy Policy outlines how we collect, use, and protect your SMS data in compliance with industry standards and regulations.
Collection and Use of SMS Data
When you communicate with us via SMS, we may collect limited information, such as:
- Your phone number
- The content of your messages
- We collect this data to facilitate communication, provide support, deliver updates, or share relevant information about our services. We will not use your SMS data for any other purposes without your explicit written consent. Additionally, we do not sell, rent, or share your SMS data with third parties unless required by law.
Opt-In Process
To ensure you have control over your communication preferences, we operate on an opt-in basis for SMS notifications:
- You will receive an initial opt-in message from our number.
- Follow the instructions provided to confirm your subscription by replying with “YES.”
- Once confirmed, you will receive a follow-up message acknowledging your successful enrollment in our SMS communication system.
Opt-Out Process
You have the right to stop receiving SMS notifications at any time:
- Reply with “STOP” to any of our messages to opt-out.
- Upon opting out, you will receive a confirmation message indicating you have been removed from our SMS notifications.
- If you change your mind, you can always opt back in by following the opt-in process.
Data and Message Rates
Standard message and data rates may apply to SMS messages sent and received. You are solely responsible for any fees or charges incurred from your mobile carrier related to SMS communication with SCR Memory Care. Please verify with your MNO – Mobile Network Operator like Verizon, AT&T, T-Mobile, etc for data and messaging standard rates.
Frequency of Messages
We strive to keep SMS communications to a reasonable frequency and relevance. You may expect to receive SMS messages from us only when necessary for appointment reminders, scheduling adjustments, or important updates related to our services. We do not engage in unsolicited marketing messages via SMS without your explicit consent.
Protection of SMS Data
We take the security of your SMS data seriously. Our systems implement industry-standard measures to protect against unauthorized access, alteration, or disclosure. These measures include encryption, secure access protocols, and regular system audits to ensure compliance with privacy standards.
Disclosure of SMS Data
Your SMS data is never disclosed to third parties except under the following circumstances:
- To comply with legal obligations, such as court orders or subpoenas.
- To protect our rights, property, or the safety of our employees, customers, or others.
- We remain transparent in such cases and will notify you where legally permissible.
Your Rights
As a valued customer, you have the following rights regarding your SMS data:
- Access: Request a copy of the SMS data we hold about you.
- Correction: Update or correct any inaccuracies in your SMS data.
- Deletion: Request the deletion of your SMS data, except where retention is required by law.
To exercise these rights, please contact us at info@scrmemorycare.com.
Changes to This Policy
We may update this SMS Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be effective immediately upon posting the revised policy on our website. We encourage you to review this page periodically for updates.
Contact Us
If you have questions or concerns about this SMS Privacy Policy or your data, please contact us at:
- Email: info@scrmemorycare.com
- Phone: 832-791-1577